I. Scope of application

1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as all other services and deliveries provided by the hotel to the customer.
2. Subletting or re-letting, transferring use of the premises provided, using the hotel rooms provided for purposes other than accommodation, for public invitations or other advertising measures, for job interviews, sales and similar events, and the use of hotel areas outside the rented rooms require the prior written consent of the hotel and may be subject to the payment of an additional fee. Section 540 (1) sentence 2 of the German Civil Code (BGB) does not apply.
3. The customer's terms and conditions are hereby rejected. They shall only apply if this has been expressly agreed in writing in advance.
4. In addition, the additional terms and conditions agreed upon at the time of conclusion of the contract shall apply in each case.

IV. Cancellation by the customer (cancellation/non-utilisation of the hotel's services)

1. Cancellation by the customer of the hotel accommodation contract concluded with the hotel is excluded. Cancellation of the hotel accommodation contract requires the written consent of the hotel. If this is not given, the agreed price from the contract must be paid even if the customer does not make use of the contractual services.
2. If a date for free cancellation of the contract has been agreed in writing between the hotel and the customer, the customer may cancel the contract up to that date without triggering any payment or compensation claims by the hotel.
3. The hotel is free to demand the contractually agreed remuneration and to apply a flat rate deduction for saved expenses. In this case, the customer is obliged to pay at least 90% of the contractually agreed price for overnight accommodation with or without breakfast, as well as for package deals with third-party services, 90% for half-board and 90% for full-board arrangements. The customer is free to prove that the above claim has not arisen or has not arisen in the amount claimed.
4. For rooms not used by the customer, the hotel shall credit the income from renting the rooms to other parties as well as the expenses saved.

Terms and conditions for the hotel accommodation contract

V. Cancellation by the hotel

1. If a free right of cancellation for the customer has been agreed in writing within the deadline, the hotel is entitled to withdraw from the contract during this period if there are enquiries from other customers for the contractually booked rooms and the customer does not waive their right to cancellation within a period set by the hotel when asked to do so by the hotel. This applies accordingly if an option has been granted, if other enquiries have been received and the customer is not prepared to make a firm booking within a period set by the hotel upon enquiry by the hotel. In this case, a firm booking means that a hotel accommodation contract is concluded from that day onwards and the originally agreed free cancellation period is no longer valid.
2. If an agreed advance payment or an advance payment requested in accordance with Clause III No. 6 above is not made even after a reasonable grace period set by the hotel has expired, the hotel shall be entitled to withdraw from the hotel accommodation contract.
3. Furthermore, the hotel is entitled to withdraw from the contract for objectively justified reasons, for example if force majeure or other circumstances beyond the hotel's control make it impossible to fulfil the contract; if rooms are booked under misleading or false statements of material facts, e.g. regarding the identity of the customer or the purpose of the booking; the hotel has reasonable grounds to believe that the use of the hotel's services may jeopardise the smooth running of the business, the safety or the public image of the hotel, without this being attributable to the hotel's sphere of control or organisation; there is a violation of clause I no. 2 above.
4. In the event of justified withdrawal by the hotel, the customer shall not be entitled to claim damages.
5. The hotel may prevent unauthorised job interviews, sales and similar events or demand that they be discontinued.
6. If, in the event of cancellation in accordance with sections 2, 3 and 5 above, the hotel is entitled to claim damages from the customer, the hotel may charge a flat rate for this claim. Clause IV No. 4 sentences 2 and 3 shall apply accordingly in this case. In such cases, the customer shall remain entitled to prove that no damage or only minor damage has been incurred.
7. The hotel may provide adequate alternative accommodation (of at least the same quality) if this is reasonable, especially if the deviation is minor and objectively justified. An objective justification exists, for example, if the rooms have become unusable, guests who have already checked in extend their stay, there is overbooking, or other important operational measures necessitate this step.

VI. Provision, handover and return of rooms

1. The customer shall not be entitled to the provision of specific rooms unless this has been expressly agreed in writing in the hotel accommodation contract.
2. Booked rooms are available to the customer from 3 p.m. on the agreed day of arrival. The customer has no right to earlier availability. Unless a later arrival time has been expressly agreed or the room in question has been paid for in advance, the hotel has the right to reallocate booked rooms after 6 p.m. without the customer being able to derive any claims against the hotel. Claims of the hotel under Clause IV remain unaffected by this provision.
3. On the agreed departure date, the rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. If the guest does not ensure that the rooms are available at this time by vacating and releasing the room, the hotel may charge the full price for an additional day. Further claims for damages by the hotel remain unaffected by the payment of the room price. If the hotel has to accommodate guests in another hotel due to late vacating, the customer shall bear all costs incurred for this. This does not justify any contractual claims on the part of the customer. The customer is free to prove that the hotel has incurred no or a significantly lower claim for usage fees.

VII. Liability of the hotel

1. The hotel shall be liable with the diligence of a prudent businessman for its obligations arising from the hotel accommodation contract. Claims for damages by the customer in this context are excluded. This does not apply to damages resulting from injury to life, limb or health if the hotel is responsible for the breach of duty, other damages based on an intentional or grossly negligent breach of duty by the hotel, and damages based on an intentional or grossly negligent breach of typical contractual obligations by the hotel. Should disruptions or defects occur in the hotel's services, the hotel will endeavour to remedy the situation upon becoming aware of it or upon immediate complaint by the customer. Furthermore, the customer is obliged to inform the hotel in good time of the possibility of exceptionally high damage occurring. The customer is obliged to contribute what is reasonable to remedy the disruption and minimise any possible damage.
2. The hotel is liable to the customer for items brought into the hotel in accordance with the statutory provisions, i.e. up to one hundred times the room price, up to a maximum of EUR 3,500, and for money, securities and valuables up to EUR 800, provided these were stored in the locked room safe. Money, securities and valuables can be stored in the hotel safe up to a maximum value corresponding to the sum insured by the respective hotel. The hotel recommends that guests make use of this option. Liability claims shall lapse if the customer does not immediately notify the hotel after becoming aware of loss, destruction or damage. (§ 703 BGB). Liability shall only apply if the rooms or containers in which the items were left were locked.
3. If the customer is provided with a parking space in the hotel garage or on the hotel car park, even for a fee, this does not constitute a safekeeping agreement. The hotel is not liable for loss of or damage to motor vehicles parked or manoeuvred on the hotel premises or for their contents. The hotel has no duty to monitor the property. Any damage must be reported to the hotel immediately. The above number 1, sentences 2 to 4, apply accordingly.
4. Wake-up calls are carried out by the hotel with the utmost care. No liability is accepted. Messages, post and goods deliveries for guests are handled with care. The hotel will deliver, store and, upon request, forward such items for a fee. The above number 1, sentences 2 to 4, apply accordingly. (Terms and Conditions for the Hotel Accommodation Contract, page 3 of 3)
5. Items left behind by the customer will only be forwarded at the customer's request, risk and expense. The hotel will store the items for three months; after that, if they have any recognisable value, they will be handed over to the local lost property office. If they have no recognisable value, the hotel reserves the right to dispose of them after the expiry of the period.

VIII. Final provisions

1. Verbal side agreements are only binding if confirmed in writing. Amendments or additions to the hotel accommodation contract or this clause, the acceptance of applications or these terms and conditions for hotel accommodation must be made in writing. Unilateral amendments or additions by the customer are invalid.
2. The place of performance and payment for all mutual obligations is the registered office of the hotel.
3. The exclusive place of jurisdiction – including for disputes relating to cheques and bills of exchange – in commercial transactions is the registered office of the hotel. If a contractual partner fulfils the requirements of Section 38 (2) of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel.
4. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and conflict of laws provisions is excluded.
5. Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply. In the event of invalid provisions, these shall be replaced by statutory provisions that come as close as possible to the meaning of the invalid provisions.

I. Scope of application

1. These terms and conditions apply to contracts for the rental of conference, banquet and event rooms at the hotel for the purpose of holding events such as banquets, seminars, conferences, exhibitions and presentations, etc., as well as to all other related services and deliveries provided by the hotel.
2. The transfer of use, subletting or re-letting of the rooms, areas or display cases provided, as well as invitations to and the holding of interviews, sales or similar events, require the prior written consent of the hotel. Section 540 (1) sentence 2 is waived.
3. The customer's terms and conditions are hereby rejected. They shall only apply if this has been expressly agreed in writing in advance.
4. Any publications of any kind that mention the venue must be sent to the hotel in good time for its information. They require the hotel's approval.
5. In addition, the additional terms and conditions agreed upon at the time of conclusion of the contract apply and can be viewed/requested at the hotel.

II. Conclusion of contract, contracting parties, limitation period

1. The contract is concluded upon acceptance of the customer's application by the hotel.
2. If the customer is not the organiser itself or if the organiser commissions a commercial agent as organiser, it shall be jointly and severally liable to the hotel with the customer for all obligations arising from the contract.
3. The hotel shall be liable for its obligations under the contract with the diligence of a prudent businessman. Claims by the customer in this regard are excluded. This also excludes damages resulting from injury to life, limb or health if the hotel is responsible for the breach of duty, other damages based on an intentional or grossly negligent breach of duty by the hotel, and damages based on an intentional or grossly negligent breach of typical contractual obligations by the hotel. A breach of duty by a legal representative or vicarious agent is equivalent to a breach of duty by the hotel. Should disruptions or defects occur in the hotel's services, the hotel will endeavour to remedy the situation upon becoming aware of it or upon immediate notification by the customer. The customer is obliged to contribute what is reasonable to remedy the disruption and minimise any possible damage. Furthermore, the customer is obliged to inform the hotel in good time of the possibility of exceptionally high damage occurring.
4. All contractual claims against the hotel shall generally become time-barred one year after the commencement of the limitation period, with the exception of claims in cases of intentional acts. Claims for damages shall become time-barred after five years, regardless of knowledge.
5. The customer is obliged to inform the hotel, without being asked, at the latest upon conclusion of the contract, whether the event is likely to jeopardise the smooth running of the business, the safety or the public image of the hotel due to its political, religious or other nature.
6. Messages, post and goods deliveries for guests are handled with care. The hotel will deliver, store and, upon request, forward these items for a fee.
7. If the customer is provided with a parking space in the hotel garage or on a hotel car park, even for a fee, this does not constitute a safekeeping agreement. The hotel is not liable for loss of or damage to vehicles parked or manoeuvred on the hotel premises or for their contents. The hotel has no duty to monitor the premises. Any damage must be reported to the hotel immediately.

III. Services, prices, payment, offsetting

1. The hotel is obliged to provide the services ordered by the customer and confirmed by the hotel.
2. The customer is obliged to pay the hotel's applicable or agreed prices for these and other services used, including those used by event participants. The customer is liable for the payment of all services used by event participants and for the costs incurred by them. This also applies to services, costs and expenses incurred by the hotel to third parties at the customer's request. This applies in particular to claims by copyright collecting societies.
3. The agreed prices include the applicable statutory value added tax. If the period between the conclusion of the contract and the event exceeds four months and the price generally charged by the hotel for such services increases, the contractually agreed price may be increased appropriately, but by no more than 5%. For each additional year between the conclusion of the contract and the event beyond the 4 months, the upper limit shall be increased by a further 5%. If there are more than four months between the conclusion of the contract and the event, or if the statutory value added tax changes, the prices shall be adjusted accordingly. Any increases in value added tax occurring after the conclusion of the contract on the day of the event shall be charged retrospectively.
4. Prices may also be changed by the hotel if the customer subsequently requests changes to the number of rooms booked, the hotel services or the length of stay of the guests, and the hotel agrees to these changes.
5. Hotel invoices without a due date are payable without deduction within 10 days of receipt of the invoice. The hotel is entitled to declare accrued claims due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge the applicable statutory default interest, currently 8%, or, in the case of legal transactions involving a consumer, 5% above the base interest rate. For each reminder after the due date, the customer shall reimburse the hotel for reminder costs in the amount of EUR 5.00. All other costs incurred in connection with debt collection shall be borne by the customer.
6. If a minimum turnover has been agreed and this is not achieved, the hotel may charge 60% of the difference as lost profit, unless the customer can prove that the loss was lower or the hotel can prove that the loss was higher.
7. The customer may only offset or reduce a claim against the hotel with a recognised or legally binding claim.
8. The hotel is entitled to demand a reasonable advance payment at any time. The amount of the advance payment and the payment dates are agreed in writing in the contract. The agreed advance payments are non-refundable unless a free cancellation has been agreed between the hotel and the customer. However, if the hotel is able to resell the rooms and event rooms at the same price in the event of cancellation, the advance payments will be refunded. If the rooms and event rooms cannot be resold at the same price, the customer shall pay the difference.
9. If, after signing the contract, circumstances become known which, in the opinion of the hotel, cast doubt on the customer's creditworthiness, the hotel is entitled to withdraw from the contract or to provide the agreed services only against advance payment or security deposits.

IV. Cancellation/reduction by the customer (order cancellation)

1. Free cancellation by the customer of the contract concluded with the hotel requires the written consent of the hotel. If this is not given, the agreed room rental from the contract and any services arranged with third parties must be paid in any case. This does not apply in the event of possible re-letting at the same conditions or in the event of a breach of the hotel's contractual obligations.
2. If a date has been agreed in writing between the hotel and the customer by which cancellation of the contract is permitted free of charge, the customer may cancel the contract by that date without triggering any payment or performance claims by the hotel. The customer's right to cancel expires if he does not exercise his right to cancel in writing to the hotel by the agreed date.
3. If the customer withdraws after signing the contract or after the expiry of the contractually agreed free cancellation period, the hotel is entitled to charge 80% of the lost catering revenue in addition to the agreed room rental and the costs for third-party services. If the customer withdraws 21 days or less before the date of the event, the hotel is entitled to charge an additional 10% of the lost catering revenue.
4. Food and beverage turnover is calculated using the following formula: menu price for the event plus beverages x number of participants. If no price has been agreed for the menu, the cheapest 3-course menu from the current event menu will be used as a basis. Beverages are charged at one third of the menu price.
5. If a conference flat rate per participant has been agreed, the hotel is entitled to charge 50% in the event of cancellation after signing the contract or after expiry of the contractually agreed free cancellation date prior to the event date, and up to 90% of the conference flat rate x agreed number of participants in the event of cancellation 21 days or less before the event date. The agreed cancellation costs under the contract apply. The deduction of saved expenses is taken into account in numbers 3 to 5. However, the customer is free to prove that the above claim has not arisen or has not arisen in the amount claimed.

Terms and conditions for events

V. Cancellation by the hotel

1. If a free right of cancellation for the customer within a certain period has been agreed in writing, the hotel is entitled to withdraw from the contract during this period if there are enquiries from other customers regarding the contractually booked event rooms and the customer does not waive their right to cancel within a period set by the hotel upon enquiry by the hotel. This shall apply accordingly in the event of an option being granted if other enquiries are received and the customer is not prepared to make a firm booking within a period set by the hotel upon enquiry by the hotel. In this case, a firm booking means that the originally agreed free cancellation period shall cease to apply from that day onwards.
2. If an agreed advance payment or an advance payment required in accordance with Clause III No. 5 above is not made, the hotel shall also be entitled to withdraw from the contract.
3. Furthermore, the hotel is entitled to withdraw from the contract for objectively justified reasons, for example if * force majeure or other circumstances beyond the hotel's control make it impossible to fulfil the contract * rooms are booked under misleading or false statements of material facts, e.g. regarding the identity of the customer or the purpose of the booking; * the hotel has reasonable grounds to believe that the use of the hotel's services may jeopardise the smooth running of the business, the safety or the public image of the hotel, without this being attributable to the hotel's sphere of control or organisation; * there is a breach of Clause I No. 2.
4. In the event of justified withdrawal by the hotel, the customer shall not be entitled to claim damages. If, in the event of withdrawal in accordance with clauses 2 or 3 above, the hotel is entitled to claim damages from the customer, the hotel may charge a flat rate for the claim. Clause IV, clauses 3 to 6 shall apply accordingly.
5. The hotel may provide adequate alternative accommodation (of at least the same quality) if this is reasonable, especially if the deviation is minor and objectively justified. An objective justification exists, for example, if the rooms have become unusable, guests who have already checked in extend their stay, there is overbooking, or other important operational measures necessitate this step.
6. The hotel may also withdraw from the contract if it becomes aware of circumstances indicating that the financial situation of the contracting party has deteriorated significantly since the contract was concluded, in particular if the customer fails to settle due claims of the hotel or does not provide sufficient security and therefore the hotel's payment claims appear to be at risk. This is particularly the case if * the customer has filed for insolvency proceedings, initiated out-of-court debt settlement proceedings or suspended payments.
   
   * insolvency proceedings are opened or the opening of such proceedings is refused due to lack of assets or for other reasons.

VI. Changes to the number of participants and the event time

1. Any change in the number of participants booked by more than 5% must be notified to the hotel at least ten working days before the start of the event; it requires the written consent of the hotel. Any deviations beyond this will be charged to the customer at 100%.
2. A reduction in the number of participants by the customer of up to 5%, which is communicated at least 10 working days before the start of the event, will be recognised by the hotel when settling the bill. For deviations exceeding this, the originally agreed number of participants minus 5% will be used as a basis.
3. The customer has the right to reduce the agreed price by the amount of expenses saved due to the lower number of participants, which must be proven by the customer. The customer's savings must be included in the 5% tolerance granted.
4. In the event of an upward deviation, the actual number of participants will be charged. If the number of participants exceeds the agreed number by more than 5%, the desired menu may not be served unless the hotel has agreed to the change.
5. If the number of participants deviates by more than 10%, the hotel is entitled to re-set the agreed prices and to change the confirmed rooms.
6. If the agreed start or end times of the event are postponed and the hotel agrees to these changes, the hotel may charge a reasonable fee for the additional services provided, unless the hotel is at fault. If the agreed start or end times of the events are postponed and the hotel has to accommodate guests in another hotel due to the delayed vacating of the rooms, the customer shall bear all costs incurred in this regard. Further claims for damages by the hotel remain unaffected by this.
7. For events that continue beyond 11 p.m., the hotel may, unless otherwise agreed, charge for staff costs from this time onwards on the basis of individual receipts. Furthermore, the hotel may charge for employees' travel expenses on the basis of individual receipts if they have to travel home after closing time and additional costs are incurred as a result.

VII. Bringing and taking food

Customers are generally not permitted to bring food and beverages to events. Exceptions require written agreement with the hotel. In such cases, a contribution towards overhead costs will be charged. In the event of a violation, the hotel is entitled to claim a lump-sum compensation amount per participant for the loss incurred, which the hotel would have received for providing the service. The hotel accepts no liability for damage to health caused by the consumption of food and beverages brought onto the premises.

VIII. Technical equipment and connections

1. Insofar as the hotel procures technical and other equipment from third parties for the customer at the customer's request, it acts on behalf of, with the authority of and on account of the customer. The customer is liable for the careful handling, proper use and proper return of this equipment, including the hotel's own equipment. The customer indemnifies the hotel against all claims by third parties arising from the provision of this equipment.
2. The use of the customer's own electrical equipment connected to the hotel's power supply requires the hotel's written consent. Any malfunctions or damage to the hotel's facilities caused by the use of such equipment shall be borne by the customer, unless the hotel is responsible for them. The hotel may charge a flat rate for the electricity costs incurred through such use.
3. With the consent of the hotel, the customer is entitled to use their own telephone, fax and data transmission equipment. The hotel may charge a connection fee for this.
4. If suitable facilities at the hotel remain unused due to the connection of the customer's own facilities, a compensation fee may be charged.
5. Any malfunctions or damage to facilities provided by the hotel or other facilities shall be repaired immediately at the customer's expense, where possible.
6. The customer shall obtain the official permits, requirements and approvals necessary for the event in good time and at their own expense. They are responsible for complying with public law requirements and other regulations, complying with noise protection and youth protection regulations, among other things, and paying GEMA fees.

IX. Loss or damage to items brought along

1. Any exhibition items or other items, including personal items, brought to the event rooms or hotel are there at the customer's own risk. The hotel accepts no liability for loss, destruction or damage, including financial loss, except in cases of gross negligence or intent on the part of the hotel in fulfilling its contractual obligations. In addition, all cases in which safekeeping constitutes a typical contractual obligation due to the circumstances of the individual case are excluded from this exemption from liability. Apart from the cases mentioned in sentence 4, a safekeeping agreement requires express agreement.
2. Any decorative materials brought onto the premises must comply with fire safety requirements. The hotel is entitled to request official certification of this. If such certification is not provided, the hotel is entitled to remove any decorative materials already brought onto the premises at the customer's expense or to prohibit their use. Due to possible damage, the installation and attachment of decorative materials must be agreed with the hotel in advance.
3. Any exhibition items or other objects brought to the venue must be removed immediately after the end of the event. If the customer fails to do so, the hotel may remove and store them at the customer's expense. If the items must remain in the event room, the hotel may charge reasonable compensation for use for the duration of their stay.
4. Other items left behind by event participants will only be forwarded at the request, risk and expense of the participant concerned. The hotel will store the items for 3 months; after that, items of recognisable value will be handed over to the local lost property office. The customer shall bear the costs of storage. If there is no recognisable value, the hotel reserves the right to dispose of the items at the customer's expense after the expiry of the period.
5. The hotel is liable for items brought onto the premises in accordance with the statutory provisions of the German Civil Code (BGB) up to a maximum of EUR 3,500 (Section 702 BGB). Liability is excluded if rooms, conference rooms or containers in which the guest leaves items remain unlocked. In accordance with the German Civil Code (BGB), liability for money and valuables is limited to EUR 800 (§ 702 BGB) when stored in the hotel's safe. In all other respects, the provisions of §§ 701 ff. BGB apply in particular.
6. Packaging material arising in connection with the delivery of goods to the event by the customer or third parties must be disposed of by the customer before or after the event. Should the customer leave packaging material behind at the hotel, the hotel is entitled to dispose of it at the customer's expense.

X. Customer liability for damages

1. The customer shall be liable for all damage to buildings or inventory caused by event participants or visitors, employees, other third parties from his area or himself.
2. The hotel may require the customer to provide appropriate security (e.g. insurance, deposits, guarantees).

XI. Final provisions

1. Verbal side agreements are only binding if confirmed in writing. Amendments or additions to the contract or this clause, the acceptance of applications or these terms and conditions for events must be made in writing. Unilateral amendments or additions by the customer are invalid.
2. The place of performance and payment for all mutual obligations is the registered office of the hotel.
3. The exclusive place of jurisdiction – including for disputes relating to cheques and bills of exchange – in commercial transactions is the registered office of the hotel. If a contractual partner fulfils the requirements of Section 38 (2) of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel.
4. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and conflict of laws provisions is excluded.
5. Should individual provisions of these General Terms and Conditions for Events be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply. In the event of invalid provisions, these shall be replaced by statutory provisions that come as close as possible to the meaning of the invalid provisions.